How to evaluate an AI phone receptionist before you forward your business number
Try Sophie before forwarding your business number. Start with these questions.
First, hear a conversation
Start with the public Sophie demo. It doesn't know your business yet. Listen for a clear, easy conversation.
A few things worth trying:
- Say something vague
You: "Something is wrong with the unit and I need help."
Listen for: questions that pin down the problem instead of a guess.
- Interrupt yourself
Start a sentence, cut in with a new detail, then finish your request.
Listen for: whether she picks back up without losing what you asked for.
- Ask for a person
You: "Can I talk to someone on your team?"
Listen for: a calm, clear answer. The demo will not transfer you to a real person.
- Leave a callback number
Give a phone number and ask her to repeat it.
Listen for: every digit read back correctly.
Then, try your own business questions
After setup, ask about your hours, services and service area. Write down the correct answers first, then compare.
- Hours and service area
Ask whether you are open now and whether you serve a certain city.
Expect: answers that match your details.
- Pricing
Ask for a price you have not given her.
Expect: no made-up number, and a next step that fits how you work.
- An unclear job
Describe a vague problem.
Expect: clarifying questions, not a guessed diagnosis.
- Callback read-back
Leave a number and ask her to read it back.
Expect: every digit right.
- Ask for a person
Ask to reach someone on your team.
Expect: the answer you told us callers should get.
If she says something that is not in your details, tell us before you forward your number.
Forward your number when you are ready
Test calls are optional. You decide when to forward. The demo doesn't start service or change your phone setup.
Compare plans
When you are ready, compare Phone plans and included minutes or read the setup and pricing FAQ. You review your plan and service terms before anything is activated.