AI phone receptionist setup and pricing questions
Answers about pricing, setup and starting service.
How can I try Sophie?
Call 1-978-ANSWERED (1-978-267-9373) and talk with Sophie yourself, or use the Try Sophie demo on the homepage. The demo doesn't turn on service for your business or change your phone number. Try Sophie
How much does an AI phone receptionist cost?
Our monthly Phone plans are $119 for 150 included phone minutes, $249 for 500 included phone minutes, $399 for 1,000 included phone minutes. Choose the minute allowance that fits your business. Review your selected plan and service terms before activation. Compare Phone plans
Is there a free trial?
Yes. Your 7 free days start when your line goes live, so setup takes none of your trial. Before activation, review the monthly price and how to cancel.
Is setup included in the plan?
Yes. We help you set up Sophie with your business details. Before she starts answering, you review her name, greeting, business details and call-handling instructions. See how setup works
What happens if I need more than the included minutes?
Sophie stops taking new calls when too few included minutes remain. We don't charge automatically for extra minutes. Contact Alex before the limit if you need more. Check your selected plan
What happens after I start setup?
Add your business details, then review your agent, plan and terms. Your account shows each next step. Saving a card doesn't start service.
Can I keep my existing business number?
Yes. Save your existing number, follow the forwarding steps, then confirm when you turn on. One phone is enough. Test calls and a verified backup number are optional.
Can I edit my agent later?
If your account supports editing, open Your agent to change the name, greeting, business details or Female/Male voice. Review and save. Voice changes apply to later calls.
When does my receptionist start answering?
Once your dashboard says service is ready, set forwarding with your phone provider and select Turn on. Test calls are optional. Signing up or saving a card or schedule doesn't start service.
What happens outside my business hours?
Set hours and a time zone in Schedule. Eligible accounts can pause or resume. Without a backup, Sophie can't answer forwarded calls while off or outside those hours. Change forwarding with your carrier to take those calls yourself. Pausing doesn't stop billing.
What will I see in my dashboard?
Home shows service status and next steps. Your agent, Schedule, Messages and Account hold your settings, hours, call messages and billing.
Can I add Website Chat?
See Website Chat and Phone + Chat under Pricing, then ask about availability and installation. Trying William doesn't install chat on your website.
Are texting and Angi lead callbacks available now?
Texting and automatic Angi lead callbacks are not active yet.
How do I get help?
Ask William in your dashboard for general help. He cannot access or change your account. For account help, email hello@helloanswered.com or use Support.